1. Why should I register with OptOutUK.com ?

2. Is it Free to register with OptOutUK.com ?

3. How do I register ?

4. What is the difference between Level 1 & Level 2 ?

5. Why do we charge for the Level 2 service ?

6. I have upgraded to Level 2, why does my account still show the Level 1 Free service only?

7. Why do I have to wait up to 28 days for the service to become fully effective ?

8. I have registered on Level 1 and have allowed 28 days for my registration to become fully effective. Why am I still receiving unsolicited sales and marketing phone calls ?

9. I have registered on Level 2 and have allowed 28 days for my registration to become fully effective. Why am I still receiving nuisance phone calls ?

10. I submitted a complaint to OptOutUK.com regarding an unwanted call I have received despite being registered for more than 28 days. What action have you taken ?

11. Is it possible to register more than one telephone number on OptOutUK.com ?

12. What happens if my phone and address details change ?

13. I still receive calls from companies wishing to solve my accident claims, solve my debt problems and resolve issues relating to insurance payments on loans. What do I have to do to stop these calls?

Why should I register with OptOutUK.com ?

OptOutUK.com is your one stop stop solution to putting a stop to all forms of unwanted direct marketing. Instead ofregistering seperately with all the different schemes you can simply register with OptOutUK.com once and select which schemes you want us to register you with.

Is it Free to register with OptOutUK.com ?

OptOutUK.com offers a Free service in addition to advanced services which increase your privacy.

How do I register ?

The fastest and easiest way to register is using our online registration form.

What is the difference between Level 1 & Level 2 ?

Level 1 gives you basic protection against unsolicited forms of marketing, whereas Level 2 is an advanced privacy level which addresses all forms of solicited and unsolicited marketing.

Why do we charge for the Level 2 service ?

The answer to this question is covered here

I have upgraded to Level 2, why does my account still show the Level 1 Free service only?

If you have upgraded then you will have received an email to confirm your upgrade and this will allow you to make objections to companies immediately, however the status on your account will not change until 28 days.

Why do I have to wait up to 28 days for the service to become fully effective ?

It is a legal requirement for telemarketers not to call your number after it has been registered for 28 days. Upon registering you should notice a gradual reduction of unsolicited sales and marketing calls after a few days but please allow 28 days for the service to become fully effective.

I have registered on Level 1 and have allowed 28 days for my registration to become fully effective. Why am I still receiving unsolicited sales and marketing phone calls ?

We can’t promise that registration on Level 1 will stop all unsolicited sales and marketing calls but it will certainly reduce them. If after 28 days you are still receiving this type of call to the telephone number you have registered, you can take advantage of our free complaint handling service. Please click on the “Make An Objection” option in your account menu for further details.

I have registered on Level 2 and have allowed 28 days for my registration to become fully effective. Why am I still receiving nuisance phone calls ?

We aim to stop 99.9% of nuisance calls on our Level 2 service, however some companies are unwilling to comply with law and respect your wishes, however, if you continue to get calls simply fill in your “Make An Objection Form” and we will do the rest.

I submitted a complaint to OptOutUK.com regarding an unwanted call I have received despite being registered for more than 28 days. What action have you taken ?

All complaints received will be acknowledged and processed by our complaints team. We will write to the organisation involved asking for an explanation of why it has called your number and request that it removes the number from its call lists. We will also pass all the complaints received over to the Information Commissioner’s Office (ICO), who are the UK independent supervisory authority reporting directly to the UK Parliament.

Is it possible to register more than one telephone number on OptOutUK.com ?

Yes. Once you have registered and logged into your account and click on the option to add more numbers, then select ‘add another number’, enter the second number and continue this process. Please only register ‘live’ telephone numbers.

What happens if my phone and address details change ?

If you have a new telephone number you can register this number on our website. If you have moved address but have kept the same telephone number please update your new contact details by logging into your account. Please let us know about any changes so we can keep our records up to date.

I still receive calls from companies wishing to solve my accident claims, solve my debt problems and resolve issues relating to insurance payments on loans. What do I have to do to stop these calls?

We aim to stop all types of calls if you have signed up to our Level 2 service. However this service may not be able to eliminate these calls as quickly as you would like, if you have been receiving these calls for over 2-3 months. This is because your details have been circulated so far and wide, that it would take time for us to track down the companies who hold your data. The fastest way to stop these calls is to upgrade to Level 3 or Level 4. Click here for more

Targeted Suppression

OptOutUK.com’s free service, gives you basic protection and access to tools and resources which will help you reduce unsolicited live calls from UK based companies only.

We facilitate an effective platform which helps you identify nuisance callers, object and compel marketing companies to comply fully with the:

• Data Protection Act.
• Privacy & Electronic Communications Regulations and
• Communications Act.

Click Here to Register Now

Why Upgrade To Level 2?

You may have registered on our free service or The Telephone Preference Service, however the regulators haven’t been given the resources to follow up individual complaints – even if you can prove that a company has broken the law. They can only monitor the complaints that they receive, and go after the worst offenders.

Organisations who have your permission, market researchers or companies based overseas are entitled to call you, unless you have previously told them specifically that you object to them processing your data for marketing purposes.

Upgrade now and object to hundred’s of marketers by sending targeted suppression requests directly from your PC within minutes. It’s convenient, saves time and proven to work within 72 hours.

OptOutUK.com sends written objections on your behalf to compel nuisance callers to respect your wishes and comply with legislation. That means you can object to any nuisance phone call you receive, have individual complaints addressed, we will crackdown on every breach, not just the worst! and so by registering you will also help bring this problem out in the open.

register to upgrade & get extra protection for just a one off £11.99. Click here to learn more

Click Here To Register Now