Archive for the ‘Nuisance Calls’ Category

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Statistics On Nuisance Calls

Wednesday, April 14th, 2010

Independent research, including a MORI poll of 2,000 Britons, shows that the range and scale of nuisance calls is significant.

  • Over 1.5 billion nuisance calls are made to the British public every year.
  • The British Crime Survey reveals that 1.5 million people a year receive repeated malicious calls.
  • Over half a million receive over 30 unwelcome calls per month.
  • More than 70 % of Brits surveyed believe they have been a victim of a phone scam in the last 12 months.
  • 230,137 unsolicited  calls were made daily to UK consumers by debt management and personal loan companies.
  • BT receives more than 100,000 queries every month from individuals who are concerned about silent calls.
  • There are 100 million contactable consumer telephone numbers in the UK
  • More than 15 million or 60 % of UK households are already registered on TPS.

TPS can’t stop recorded message calls, calls from market research companies, silent calls, calls from companies who you have dealt with before or malicious calls – and telemarketers are constantly finding new ways of getting around it such as:

Robocalls: Using automated systems to deliver millions of pre-recorded messages. Widely used in the USA, these systems are spreading to the UK.

Sugging & Frugging: Calling the public under the guise of market research, but then trying to sell products – Sugging – or ask for charitable donations – Frugging.

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Enforcement Action

Saturday, April 3rd, 2010

The ICO has legal powers to ensure that organisations comply with the requirements of the Privacy and Electronic Communications Regulations. It is important to note that these powers are focused on ensuring that organisations meet the obligations which these regulations impose.

22 March 2010

Direct Response Security Systems Limited – The ICO has served an Enforcement Notice on Direct Response Security Systems after the company breached the Privacy and Electronic Communications Regulations (PECR) by making unsolicited marketing calls.

SAS Fire & Security Systems Limited – The ICO has served an Enforcement Notice on SAS Fire & Security Systems after the company breached the Privacy and Electronic Communications Regulations (PECR) by making unsolicited marketing calls.

4 February 2010

The Labour Party – The ICO has served an enforcement notice on the Labour Party after it breached the Privacy and Electronic Communications Regulations (PECR). The enforcement action follows an investigation which revealed that the party had made unsolicited automated marketing calls without consent to almost half a million individuals.

14 October 2009

Ivor Cox, trading as Orion Forklift and Plant – The ICO has taken enforcement action against Ivor Cox, trading as Orion Forklift and Plant, following breaches of the Privacy and Electronic Communications Regulations. The action comes after more than 1700 complaints about the organisation were received by the Fax Preference Service (FPS). After considering the complaints made to the FPS and other complaints made to the ICO, the Information Commissioner has served an Enforcement Notice.

23 December 2008

The Debt Collectors Ltd – The ICO served an enforcement notice following complaints to the ICO and the Fax Preference Service about unsolicited faxes sent in breach of the Regulations.

25 September 2008

The Liberal Democrats – The ICO has taken enforcement action against the Liberal Democrats after finding the party in breach of the Privacy and Electronic Communications Regulations. This follows an investigation by the ICO into the party’s use of automated phone calls.

30 June 2008

Weatherseal Holdings Ltd – The ICO served an enforcement notice after the company failed to comply with an undertaking previously obtained from them to comply with the Regulations.

6 February 2008

Recovery Services Ltd – The ICO served an enforcement notice following numerous complaints about unsolicited faxes sent in breach of the Regulations.

25 January 2008

SBP Ltd, trading as Europlas - Numerous complaints were received at both the ICO and the Telephone Preference Service. An ICO investigation found Europlas to be in breach of the Privacy & Electronic Communications Regulations. The Information Commissioner required the company to sign a formal undertaking to cease making unsolicited marketing calls in breach of the Regulations.

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