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Consumers plagued by nuisance calls and texts will benefit from the Government changes to the law, which will make it easier for those firms responsible to be hit with fines of up to £500,000. The law currently requires the Information Commissioner’s Office (ICO) to prove a company caused ‘substantial damage or substantial distress’ by their conduct before action can be taken. Following a six-week public consultation, the Government is now removing this legal threshold, giving the ICO the power to intervene in more cases. This change will come into effect from 6 April 2015. The Government also confirmed it will … Continue reading

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There are about one billion unwanted phone calls a year and the problem is “out of control” said the executive director of Which, who chaired a government taskforce. Richard Lloyd said three out of ten people find them distressing, and many were coming from firms that the recipients had not heard of. He spoke to Coburn on the Daily Politics, along with MPs Nigel Evans and Chris Bryant, about what action could be taken, and whether directors of phone firms should face action personally and be liable to fines. Click here to watch the video – http://www.bbc.co.uk/news/uk-politics-30378298

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A Government task-force will set out recommendations including trying to block lead generators from selling on customer telephone details. Companies could be fined up to £500,000 and board directors held responsible for an epidemic of nuisance phone calls and texts after ministers said the problem had hit “plague” levels across Britain. Persistent texts promising compensation for payment protection insurance mis-selling and cold calls from companies pushing solar panels were among more than 15,000 complaints made to the information commissioner’s office (ICO) last month alone, and there have been more than 100,000 complaints over the past year. Around four out of … Continue reading

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No-one likes insurance companies. Not even their mothers. So how can insurance companies make themselves even more odious? By engaging in the severely-frowned-upon practice of making abandoned or ‘ghost’ calls to older adults, that’s how. Specialist over-50s* insurer Ageas was investigated by telecoms regulator OfCom who found that they made 148 abandoned calls over three separate days during a seven-week period of investigation. This breached the maximum of 3% of all calls made and the company was fined £10,000 for their misdemeanors. That’s almost £70 per wasted call. Nevertheless, Ofcom considers this to be a small fine, as it considered … Continue reading

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Payday loan firms have been accused of bombarding financially vulnerable people with nuisance phone calls after a debt charity reported that a third of its clients were plagued by the messages. StepChange’s research revealed that those targeted are being offered high-cost credit an average 10 times a week. Frighteningly, half those who received calls went on to take out a payday loan, suggesting the lenders have got their tactics right in persuading vulnerable people to borrow short-term credit. But people tempted to take out a loan by the call have ended up in financial misery with the average amount of … Continue reading

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